Enterprise Communications Solutions for Hospitality

Communications and networks have become mission-critical for the hospitality industry. As a result, hotels worldwide are leveraging the latest enterprise voice and data communications technology to provide enhanced services to guests and efficient administrative services for the hotel itself.

In this context, Alcatel is helping hotels and conference centers offer customers efficient check-in and checkout facilities, enhanced voice mail and Internet in the room, while providing the hotel with full administrative services, including room management and advanced call accounting.
At Alcatel, we understand the communications and networking needs of the hospitality industry. Indeed, we've built voice and data networks for hospitality firms of every type, from resorts and conference centers to large, international hotels.

Alcatel's solutions for the hospitality industry are based on the company's award-winning IP networking and IP telephony products, which provide a powerful infrastructure that operates continuously and securely.

KEY ISSUES FOR HOSPITALITY FIRMS

Availability

- Hospitality networks need to supports guests and staff 24 hours a day, 7 days a week, providing "always on" connectivity to a high-speed network. A network capable of continuous operation is one that has easily managed, self-healing components.

Security

- Hotels must provide an open environment with broad network access for guests and staff, while protecting and securing the network from attacks and misbehavior of an increasingly computer-literate population.


Mobility

- Both wired and wireless mobility are vital for hospitality networks. Guests, staff and administrators roam throughout hotels, conference centers and multi-site resorts. Access to computing resources (such as printers, shared drives, and application servers) - anywhere, at any time - is vital for delivering quality hospitality services.

- Hotel administrators appreciate having a single-number, follow-me capability, where callers can reach them wherever they are, on whatever phone is nearest at hand.


Access to advanced features


- Hotels rely on a range of advanced voice applications, such as directory services, enhanced voicemail, and conferencing. Broad access to these applications is crucial to meet the increasing demands of high-value guests.


Risk-free migration


- Many hotels have a variety of existing voice and data networks. New IP-based systems must offer risk-free migration, while providing support for a mixed-media environment, which may include multiple phone systems featuring a variety of WAN and IP connections, or mixed systems that include analog, digital and IP connectivity.


Cost reduction


- The hospitality industry is highly competitive, making cost reduction for voice and data networks a real priority. IP telephony and IP networking offer a proven path for cost reduction. Likewise, simplified network manageability offers costs savings without increased staff.


ALCATEL'S SOLUTIONS

Alcatel's solutions for the hospitality industry are based on the company's award-winning products:

 Alcatel's IP networking solutions are built on the company's next-generation OmniSwitch products.

 Alcatel's IP telephony solutions rely on the company's:

-Industry-leading OmniPCX Enterprise
-Breakthrough IP phones, called IP Touch, and
-Innovative Unified Communications applications for unified messaging and instant conferencing and collaboration.


KEY BENEFITS

Alcatel's solutions address the key issues for hospitality firms, including availability, security, and mobility, while providing access to advanced voice services and risk-free migration. Key benefits include:

- Cost reduction
- Connectivity for guests and staff alike
- Access to a local high-speed network
- Hotlines and contact centers to serve hotel customers